WE STAND BEHIND ALL OF OUR PRODUCTS AND YOUR SATISFACTION IS VERY IMPORTANT TO US. ALL PURCHASES MADE FROM EBIKE STEVE, INC. (INCLUDING ALL RELATED WEBSITE PROPERTIES, SALES OVER THE PHONE, AND LIVE EVENT ON-SITE PURCHASES) ARE COVERED BY THE FOLLOWING POLICIES. 

 

Offers/Coupons cannot be used in conjunction with each other unless otherwise stated. Coupons are only valid during the advertised promotion period. Prices are subject to change without notice. Gift Cards are non-refundable.

 

If you are not completely satisfied, simply return the physical product in NEW condition, along with proof of purchase, within 30 days and you will receive a full refund (less shipping and handling). You can contact our Customer Service Department at info@ebikefuturecon.com or at +1 302 722 6220 during the hours of 9 AM – 4 PM CET, Monday through Friday for refund procedures.

 

All digital and downloadable product sales are final. We do not offer digital product refunds, once a download/digital access has been assigned to you there is nothing we can retrieve back.

If you have any problems accessing the digital content you have purchased please contact our Customer Support Department immediately at info@ebikefuturecon.com or at +1 302 722 6220 during the hours of 9 AM – 4 PM CET, Monday through Friday, so we can resolve the issue. Digital product purchases do not grant rights to the buyer to share, reproduce, or resell the product in any way.

 

All live event tickets are non-refundable, with no exceptions. However, all tickets are 100% Guaranteed RISK-FREE. If for any reason you are unable to attend, you can request a 100% credit at our online store or you may use the credit for a future live event. All tickets are transferable. Please contact our Customer Support Department at info@ebikefuturecon.com or at +1 302 722 6220 during the hours of 9 AM – 4 PM CET, Monday through Friday regarding all ticket questions.

 

On products, where we promote Guarantees are refundable. If for any reason you are unsatisfied with the product, we will refund 100% of your money. Please contact our Customer Support Department at info@ebikefuturecon.com or at +1 302 722 6220 during the hours of 9 AM – 4 PM CET, Monday through Friday regarding all refund questions.

 

If a product or service is purchased utilizing a monthly payment plan the customer is responsible for 100% of agreed-upon payments equaling the original purchase price of the product. If any payments are not received, the entire purchase is void and the payments made up to that point are forfeited to Ebike Steve, Inc. and will not be refunded. Access to any digital product or platform will be removed.

 

You will receive access to the members’ area for the amount of time that was stated on the product description you purchased. If you have any problems accessing the digital content you have purchased please contact our Customer Support Department immediately at info@ebikefuturecon.com or at +1 302 722 6220 during the hours of 9 AM – 4 PM CET, Monday through Friday, so we can resolve the issue.